FAQ's

While we cannot guarantee we can change details of your order once it has been processed, should you need to make any urgent changes to your order, please call our online office on (02) 9519 4351 between 8:00am and 5:00pm Monday to Friday (AEST), or email enquiries@banbeeyewear.com if outside business hours and we will attempt to assist where possible.

We endeavour to process all orders within 24-48 business hours, however we do ask for your patience during busy periods.

Yes we do! All international orders are sent with Australia Post within 48 business hours of ordering. For a full list of shipping destinations, please see our Shipping & Delivery page.

Standard shipping can take between 2-7 days after dispatch, depending on your location. Express shipping can take between 1-3 business days after dispatch for most metropolitan areas. Customers outside this area can expect delivery within 2-4 business days.

Yes we do! Order before 1pm AEST time Monday-Friday for same day dispatch. Orders placed after this time or on weekends will be processed next business day, not including public holidays.

If you are located within Australia we can ship to P.O. boxes, residential and business addresses. Unfortunately we are unable to ship to P.O. boxes for any customers outside of Australia.

To make a return, please download and complete the Return & Exchange form. Place your item(s) in a secure parcel along with your original invoice and completed form, and send it to the returns address via your local post office. Please note, we do not cover the cost of returns. For full return instructions, please visit our Returns & Exchanges page.

We offer a full refund or exchange within 30 days of the original purchase date on all full price items. Items purchased on sale are eligible for an exchange only. Item(s) returned must be in their original condition, unworn, undamaged, and in their original packaging. Please note, we unfortunately do not offer refunds on shipping or the cost of returning the item back to us.

Once your return has reached us, we aim to process your refund request within 48 business hours. Please allow up to 7 business days for funds to reach your account.

We're so sorry to hear you have received a faulty item. Please email enquiries@banbeeyewear.com or call (02) 9519 4351 to let us know so we can resolve your issue and send out a replacement item as soon as possible.

Banbé offers a variety of payment methods including Mastercard, VISA, Amex, ShopPay, GooglePay, Paypal and AfterPay.

Yes we do! AfterPay is available for all Australian residents. Buy now, pay later in four equal fortnightly installments, and receive your item(s) after only your first paid installment. For more information, please visit www.afterpay.com.

You can apply your discount code at our secure checkout in the discount code section.

If you live outside of Australia, you may be subject to international duties and/or taxes depending on your location. You will be notified of the cost by your local customs authority once your item(s) has reached your country. Unfortunately we are unable to calculate the cost prior to your item being shipped.

Yes! Most of our styles have removable lenses, giving you the option to interchange with a prescription lens if desired. Please see individual product descriptions to see which styles have this feature.

All Banbé sunglasses have 100% UV protection with a high sun glare reduction, that comply with all Australian and International standards.

All Banbé sunglasses contain Category 3 lenses, ensuring a high level of sun glare and UV protection.

To ensure your brand new sunglasses are well cared for, we provide every pair of Banbé sunglasses with a vegan case and microfibre cleaning cloth. We recommend using these regularly to ensure your frames are kept in good condition.

We regularly bring back top selling styles so should your preferred item happen to be sold out online, simply enter your email address within the appropriate field on the product page and click 'Notify Me'. Once the item is back in stock, you will receive an email notification to the email address provided.

Alongside banbeeyewear.com, you can purchase Banbé sunglasses online at billini.com, as well as in-store at all Billini stores across Australia, excluding Billini DFO. We are also available on a range of Australian & International stockists; to find out more, please contact enquiries@banbeeyewear.com.

You can contact our customer service team Monday-Friday, 8am-5pm AEST via email, phone or live chat. Please email us at enquiries@banbeeyewear.com, call the team on (02) 9519 4351 or live chat with us online during business hours, and we will endeavour to get back to your enquiry as quickly as possible.

Yes we do! Please contact the wholesale team at sales@banbeeyewear.com for all enquiries.